Most Elizabeth Allen Atelier merchandise is made to order and that takes time. Our official turnaround time is 4-6 weeks but we are very often quicker than that!
-- Fabric orders ship within 5 business days.
-- We ship via UPS from San Diego, although some smocked items may ship from NYC. Smaller items may ship priority mail. We cannot ship to a PO Box.
-- Shipping charge on orders under $150 is $10 and orders over $150 ship for free within the continental US. If your order will fit in a flat rate priority mail envelope (3 yds fabric, 2 shams, item of clothing, crib sheet), please call and we will take order manually and charge only $5 shipping.
-- California sales tax will be applied to all orders shipping within Ca.
-- We ship internationally and special rates will be determined once we receive the order. We will email you and must receive payment before proceeding with order.
Elizabeth Allen Atelier proudly stands behind all of its products. The bedding is made to order and therefor cannot be returned but, if your order is incorrect or defective, please notify us within 5 business days and we will arranged to have it returned.
Clothing and accessories are returnable. Please notify us within 7 days after receipt of merchandise and we will issue a return authorization. Item must be received back within 14 days of purchase and we issue refund to the credit card used at the time of purchase. Shipping costs are not refundable.
-- We will replace any incorrect/defective merchandise without any additional charge for shipping.
-- There are no returns without authorization. Please return in original packaging in original condition. Sale items are a final sale.
-- We do not pattern match and that is NOT considered a product defect.
-- Cut yardage is a final sale
-- Damages incurred during shipping must be taken up with UPS.
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